eSouthernGOLF.com, Inc. - Frequently Asked Questions

General Questions

How can you offer golf at these prices?
eSouthernGOLF.com has made exclusive agreements with selected courses to offer a limited number of rounds of golf each month at the price advertised on the web site.

How much does it cost to join?
There are NO MEMBERSHIP or SERVICE FEES. Your Total Cost is the cost of the card plus shipping plus state sales tax.

If I live out of state, why do I have to pay sales tax?
Most goods shipped out of state do not require state or local sales tax to be added, but since your final use of the golf certificate will be in the state, state sales tax must be collected.

Who can buy a golf certificate?
eFloridaGOLF.com, Inc. does not discriminate in any way, but we do reserve the right to refuse to sell a certificate to anyone we feel has been abusing any of the policies set forth here, or any of the policies of the participating golf courses. This means we can refuse to sell anyone a certificate for any reason.

How many certificates can I buy?
You may purchase a maximum of two certificates per course per month. This means that you may buy one or two certificates at Course A and one or two certificates at Course B and one or two at Course C, but you cannot buy more than two certificates at Course A. We also reserve the right not to sell a certificate to any customer that we feel has been abusing this quantity restriction or any of our other policies or the policies of the participating golf courses.

Exactly what do I get when I buy a golf coupon from eSouthernGOLF.com?
You will receive a certificate that is good for four rounds of golf at the selected course. Think of it like a gift certificate.

How do I use the certificate once I get it?
Call the course and make a tee time. Show up for your scheduled tee time and present the card. There will be NO other charges at the course for your golf. The cart is included for players using the certificate.

Note: Occasionally at some courses you will be asked to secure your tee time with a credit card. Your credit card will not be charged unless you fail to show for your tee time without adhering to the courses cancellation policy.

Who can use the certificate?
Unless otherwise noted in the restrictions, these rounds may be used by one person four different times or by four people all at once or any other combination of four rounds of golf. The card will be marked each time it is used; once all four rounds have been used, the course will keep the card.

How much time do I have to use the certificate?
Unless otherwise noted the cards are good for either thirty (30) days or sixty (60) days from the date of purchase. See Restrictions listed for each course to determine the actual expiration date for that course.

What restrictions are there for use of the certificate?
At MOST courses the cards are valid for use anytime Monday through Friday and after 11:00AM on Weekends and Holidays. See Restrictions listed for each course to determine the actual restrictions for that course.

How do I know the course will honor the certificate?
Feel free to call the course and ask for the General Manager, Director of Golf or Head Pro and ask them about using the certificate.

If I don't use the certificate before it expires, can I get a refund?
No, due to the limited quantity of discounts available each month there are NO REFUNDS. Think of it like buying a ticket to a Football Game, if you don't go to the game, you don't get a refund.

Who makes the tee time?
You do. It is your responsibility to make your own Tee Time. When calling to schedule a Tee Time, please identify yourself as a eSouthernGOLF.com customer.

Shipping and Delivery Questions

How is the certificate delivered?
Certificates shipped to addresses within the United States are shipped via United States Postal Service Priority or Express Mail.
Certificates shipped to addresses outside of the United States are shipped via Federal Express International Express.

ALL ORDERS SENT OUT OF THE USA MUST BE SENT VIA INTERNATIONAL FEDERAL EXPRESS - NO EXCEPTIONS

Can I have the certificate sent to my hotel or other place I will be staying?
If you are going to be arriving from out of town, we will be happy to send your certificate to where ever you are staying. Just provide us with the shipping address, phone number of the shipping location and your date of arrival. If you have provided us with enough time we will schedule the shipment to arrive the same day you do. If time permits we will do this for the standard ground shipping charge. Please include the phone number of the shipping location. Note: This is the best option for International Customers, it will save you approximately $25 in reduced shipping costs.

How long does it take to get the certificate?
Orders received by 2PM Eastern Time are normally shipped the same Business Day. Orders received after 2PM are shipped the next Business Day. Saturday, Sunday and Holidays are not considered Business Days. You will receive 2 eMails from us when your order is processed. The first eMail will be copy of your Sales Receipt letting you know your order has been processed, the second eMail will be an automated eMail with Tracking Information for your order.

Inventory Questions

How many certificates are available each month?
The actual number of certificates vary by course and time of year. During the peak season, inventory is very limited. During the slow times of the year inventory is more plentiful. In all cases, however, it is a first come first serve basis and once we are Sold Out for a particular course we are SOLD OUT, we don't hold back anything. We can't sell you what we don't have.

When do you update inventory for the month?
Inventory is updated on the 1st day of the month at 9:30AM (Eastern Time). If the 1st falls on a Sunday then inventory is updated at 1:30PM on the 1st. Every effort is made to update exactly on time, but occasionally due to Internet traffic the update is a few minutes late.